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Positron Telecom Inbound Call Center Solution for Positron Range of PBX

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Positron Telecom Inbound Call Center Solution for Positron Range of PBX

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Positron Telecom Inbound Call Center Solution

Inbound Call Center firmware for Positron PBX Systems

Positron''s Inbound Call Centers manage important customer driven activities which in turn, represent important data providing direct contact with customers. A significant advantage for these important customer driven activities is to provide customers with a professional phone experience which includes favorite features such as dial-by-name directory, call queues, priority queues, call recording, supervisor monitoring and much more.

Positron Telecom Inbound Call Center Image

Application examples of Inbound Call Centers

Order Taking Services
Toll Free Customer Service
Live Web Chat
Email Response
Direct Response
Conference " " Registration
Live Receptionist
24-Hour Help Desk
Emergency Response

Highlights

Inbound call centers can provide the following benefits:

Improve customer relationships
Enhance Agent productivity
Measure and Monitor call center performance

The Positron Inbound Call Center solution offers:

Connectivity to telephone and VoIP networks
Support for up to 30 simultaneous calls
Monitoring tool – CDR, Queues, System status and Agent view
Full PBX functionality
Support for up to 10 call queues

Features:

Queues – used by call centers to correctly place inbound calls into the correct queue for agents to answer the calls. A typical example would be “on your touch tone phone hit one for sales, hit two for support….” And the calls are directed to the correct agents.

Call Data Records – a listing of all calls on the PBX system. This can be used for call metrics analysis, costing and performance.

Real time Monitoring – done largely at a system level to determine the ‘health” of the system.

Overview Pane – used to display the status of agents in a call or queue for a more granular look at activity.

Configuration allows for: