Avaya Aura® Messaging

Unified Messaging with User Experience Choices and Deployment Flexibility

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GIVE USERS THE TELEPHONE INTERFACES THEY WANT, STORE THE MESSAGES WHERE YOU WANT

Avaya Aura® Messaging gives users access to email, voicemail, and fax from a single interface.

This unified messaging solution is built for for stability and flexibility. We use an all-Linux platform with local survivability and geo-redundant capabilities to serve large distributed or centralized configurations, with the option to store messages in an Avaya and/or Microsoft Exchange message store.

Avaya provides migration services to move from Octel Aria 250/350 and Intuity Audix systems to Avaya Aura Messaging. Traditional voicemail users can continue using their familiar Octel Aria and Intuity Audix experiences.

Avaya Aura® Messaging is the only unified messaging system integrated with the Avaya Aura® Platform.

1. Maintain Productivity with a Familiar User Interface

Users migrating from Octel Aria or Intuity Audix can be up and running with minimal retraining required.

2. Use an Avaya or Microsoft Exchange Message Store

Choose where to store messages on a user basis to address architecture and governance requirements.

3. Add a Speech-Based Auto Attendant

Make it easy for callers to route themselves to the right person or service. Improve the service given to callers and save the need for an IVR.

User Interface Continuity

An ideal upgrade for legacy Avaya voicemail, Avaya Aura® Messaging gives users familiar interface options: an interface typical of Octel Aria 250/350 systems, or an Intuity-like experience found in Avaya Intuity AUDIX or Definity AUDIX systems.

Migration Made Easier

Simplify and accelerate migration initiatives and address message retention requirements. Transfer mailbox data, messages, and recorded names and greetings when moving from Octel 250/350 and Intuity Audix systems to Avaya Aura Messaging.

Dependable Operations

The application server and message store is Linux based, reducing concerns about security, maintenance, and downtime that can accompany other operating systems. Choose where to store messages on a per-person basis to address architecture and governance requirements. Add N+1 application servers and a geo-redundant message store for extra protection against unanticipated outages.

Enhanced Corporate Communications

Create caller applications with menus and prompts to provide information and route calls for employees and customers.

Integrated Mobility

The Reach Me features lets callers connect with users after they’ve been directed to voicemail. Notify Me provides multiple methods for message notification. Optional Speech to Text transcribes messages and delivers them where you want.

Operating System

Application Server - Linux
Avaya Message Store - Linux

Capacity

300 Ports
20,000 Users

Hardware Options

Dell PowerEdge R610 Server
HP ProLiant DL360 G7 Server
S8800 Server
S8730 Server

Server Roles – Application Server

Application Server
- Integration with your telephony system for voice and MWI
- A telephone user interface for users and callers, including Auto Attendant and Caller Applications
- Local caching for the offline handling of user directory data, greetings, recorded names, and voice messages
Storage Server
- Voice messages (When using the Avaya message store)
- Directory data in an LDAP directory (users contacts, distribution lists, caller applications)
- The storage role also supports non-voice interaction with users, including:
- IMAP4 access to voice messages (When using the Avaya message store)
- SMTP routing of voice messages, text-message notifications, and email copies
- Connectivity to: LDAP directory,
- Message store for monitoring Message Waiting Indicator (MWI) and Notify Me (text message notifications, telephone call notification, and email copies)
- User Preferences