Cisco_CON-SBS4-SVC1_Small_Business_Partner_Rapid_Response *.pdf
The Cisco CON-SBS4-SVC1rapid response service level 1 support provides technical support 24 hours a day and 7 days a week. It also provides advanced hardware replacement within 4 hours (in most places in Australia, Austria, Canada, Germany, Ireland, New Zealand, Switzerland, United Kingdom, and United States) after tech support deems the item needs to be replaced. This support contract covers a period of 3 years.
The Cisco Rapid Reponse Service Level 1 offering gives you:
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