Elastix Standard Support Subscription

Elastix Standard Support Subscription

The Elastix Standard Support subscription will entitle an IT administrator up to 10 hours of email or chat-based support on 1 Elastix server available 8 hours a day, 5 days a week for 1 year. The initial response time is 4 hours during business hours.

Elastix Standard Support Overview

Elastix Support Subscription applies for any case or incident in an Elastix Server, already in production, that needs online and remote support. This service covers a regular installation of an Elastix ISO. Our team of Engineers will solve problems related with the Elastix solution or with interoperability of any Elastix Certified Hardware installed in your server. This support includes solutions derived from Elastix and developed by PaloSanto Solutions like our Elastix Call Center Module. All of our support Staff is integrated by senior engineers accredited by the ECE certification (Elastix Certified Engineer).

The Elastix Standard Support subscription is active for a period of 1 year or 10 support hours, whichever comes first. It will cover support questions related to up to 1 Elastix server. Support can be obtained via web chat or email, 8x5 (including holidays) with a 4 hour SLA for initial response time.

Elastix Supreme Support Features:

• - Elastix Servers: 1
• - Hours of Support: 10
• - Phone Support: No
• - Chat Support: Yes
• - Email Support: Yes
• - Remote Troubleshooting: Yes
• - Attention hours: 8x5
• - Initial Response Time - SLA: 4 hours
• - Preventive Audit: Bi-annually
• - Priority over standard hourly based support: Yes
• - Attention on holidays: Yes
• - Supported Language: English / Spanish