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Brand
SKU POSITRON-ICCS
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£499.00 exc. VAT
£598.80 inc. VAT
Quantity
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Availability: In Stock
Inbound Call Center firmware for Positron PBX Systems
Positron''s Inbound Call Centers manage important customer driven activities which in turn, represent important data providing direct contact with customers. A significant advantage for these important customer driven activities is to provide customers with a professional phone experience which includes favorite features such as dial-by-name directory, call queues, priority queues, call recording, supervisor monitoring and much more.
Application examples of Inbound Call Centers
Highlights
Inbound call centers can provide the following benefits:
The Positron Inbound Call Center solution offers:
Features:
Queues – used by call centers to correctly place inbound calls into the correct queue for agents to answer the calls. A typical example would be “on your touch tone phone hit one for sales, hit two for support….” And the calls are directed to the correct agents.
Call Data Records – a listing of all calls on the PBX system. This can be used for call metrics analysis, costing and performance.
Real time Monitoring – done largely at a system level to determine the ‘health” of the system.
Overview Pane – used to display the status of agents in a call or queue for a more granular look at activity.
Configuration allows for:
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