Elastix Supreme Support Subscription

Elastix Supreme Support Subscription

The Elastix Supreme Support subscription will entitle an IT administrator up to 30 hours of phone, email, or chat-based support on one (1) Elastix servers available 24 hours a day, 7 days a week for 1 year. The initial response time is 3 hours during business hours and 4 hours in off hours.

Elastix Supreme Support Overview

Elastix Support Subscription applies for any case or incident in an Elastix Server, already in production, that needs online and remote support. This service covers a regular installation of an Elastix ISO. Our team of Engineers will solve problems related with the Elastix solution or with interoperability of any Elastix Certified Hardware installed in your server. This support includes solutions derived from Elastix and developed by PaloSanto Solutions like our Elastix Call Center Module. All of our support Staff is integrated by senior engineers accredited by the ECE certification (Elastix Certified Engineer).

The Elastix Supreme Support subscription is active for a period of 1 year or 30 support hours, whichever comes first. It will cover support questions related to one (1) Elastix server. Support can be obtained via web chat, email, or phone 24x7 (including holidays) with a 3 - 4 hour SLA for initial response time.

Elastix Supreme Support Features:

• - Elastix Servers: 1
• - Hours of Support: 30
• - Phone Support: Yes
• - Chat Support: Yes
• - Email Support: Yes
• - Remote Troubleshooting: Yes
• - Attention hours: 24x7
• - Initial Response Time - SLA: 3 hours (On 8x5 time) - 4 hours (On 24x7 time)
• - Monitoring of Equipment: Yes
• - Preventive Audit: Quarterly
• - Priority over standard hourly based support: Yes
• - Attention on holidays: Yes
• - Supported Language: English / Spanish