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This provides 24x7 Technical Support for the AudioCodes Software Upgrade for Redundant Pair of Mediant2600 SBC with Additional 25 SBC sessions. AudioCodes ACTS24x7 (also known as DVS) includes level 2-4 remote technical support 24 hours a day and seven days a week for a 12 month period for deployed products.
AudioCodes ACTS24x7 includes level 2-4 remote technical support for a 12 month period for deployed products. Technical Support is available 24 hours a day, seven days a week for problems of urgent priority level and Monday - Friday 9:00 am - 5:00 pm (customer local time in North America, holidays excluded) for all other priority levels.
ACTS 24x7 does not include remote installation or installation help.
Free software patches and maintenance releases
Free software upgrades and major version releases
Repair and return service
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