3 main reasons for deciding to outsource contact center
QUALITY STANDARDS
• Leveraging experience...
3 main reasons for deciding to outsource contact center
QUALITY STANDARDS
• Leveraging experience and standards of call center from professional supplier
• Meet operational 24/7, flexible seasonal, stage of development
• Customer Support quality standards in the shortest time
CENTRALIZED CONTROL
• Regular reporting system, details of the services index to help businesses control the quality, focus on results, and the main problem.
• Businesses can monitor (remotely or directly) the operation of the call center (hear the
• calling, consider the services index)
COST SAVINGS
Cost reduction of 30% compared to invest:
• Initial investment costs for call center (technology, infrastructure)
• The cost and time for recruitment, training regularly
• Cost of investment risk reserve system, maintenance system maintenance